Understand which team members have had prior interactions with the fan to leverage these relationships effectively.
Steps:
<div class="email-template-1"><h5>Email Template:</h5><div class="email-header"><h6>Subject:</h6><div>Congratulations on Your New Role, [Fan's Name]!</div></div><div class="email-body"><h6>Body:</h6><p>Hi [Fan's Name],</p><p>Congratulations on your new role at [New Company]!</p><p>I wanted to take a moment to wish you all the best in your new position. We’ve really valued our time working with you and would love to catch up and hear how things are going.</p><p>If there's anything we can do to support you in your new role, please let us know.</p><p>Best wishes,</p><p>[Your Name]</p><p>[Your Position]</p><blockquote>Maintain a positive relationship and acknowledge the fan’s career progression.</blockquote></div></div>
Steps:
<div class="email-template-1"><h5>Example Message:</h5><div class="email-header"><h6>Subject:</h6><div>Connecting You with Fellow Fans</div></div><div class="email-body"><h6>Body:</h6><p>Hi [Fan's Name],</p><p>I’d like to introduce you to a few other fans of ours who are currently working there. They’ve been instrumental in our community and I think you’d enjoy connecting with them.</p><p>Let me know if you’d like an introduction!</p><p>Best,</p><p>[Your Name]</p><blockquote>Note: The goal here is to build a stronger network and community around the fan’s new role.</blockquote></div></div>
Steps:
<div class="example-message"><h5>Example Message:</h5><div class="email-header"><h6>Subject:</h6><div>Connecting You with Fellow Fans</div></div><div class="email-body"><h6>Body:</h6><p>Hi [Fan's Name],</p><p>I’d like to introduce you to a few other fans of ours who are currently working there. They’ve been instrumental in our community and I think you’d enjoy connecting with them.</p><p>Let me know if you’d like an introduction!</p><p>Best,</p><p>[Your Name]</p><blockquote>Note: The goal here is to build a stronger network and community around the fan’s new role.</blockquote></div></div>
Steps:
<div class="email-template-1"><h5>Example Update:</h5><div class="email-header"><h6>Subject:</h6><div>Success Stories to Inspire You</div></div><div class="email-body"><h6>Body:</h6><p>Hi [Fan's Name],</p><p>I wanted to share some exciting news about other fans from your previous company who have also experienced great success after moving on.</p><p>Their stories highlight the continued impact and success they’ve achieved with our solutions, and I thought you might find them inspiring as you embark on your new journey.</p><p>Let me know if you’d like to discuss more!</p><p>Best,</p><p>[Your Name]</p><blockquote>Provide relevant success stories to reinforce the value of your solutions and keep the fan engaged.</blockquote></div></div>
Steps:
<div class="email-template-1"><h5>Example Inquiry:</h5><div class="email-header"><h6>Subject:</h6><div>How Can We Support You in Your New Role?</div></div><div class="email-body"><h6>Body:</h6><p>Hi [Fan's Name],</p><p>As you settle into your new role, I wanted to check in and see if there’s anything we can do to support you or any opportunities we might explore together.</p><p>Please let me know if there’s any way we can be of assistance.</p><p>Best regards,</p><p>[Your Name]</p><blockquote>The goal is to position your company as a supportive partner and identify new opportunities for collaboration.</blockquote></div></div>
By following this playbook, you can effectively maximize returns from job change tracking, strengthening relationships and uncovering new opportunities for collaboration with fans who have recently transitioned to new roles.
In today’s competitive market, connecting prospects with satisfied customers is crucial for improving the buyer experience. This playbook outlines current practices, their shortcomings, and a new approach to leverage your customer base effectively.
Re-engage fans who have not had interactions with your team in the past year to maintain and strengthen their connection with your company.
Leverage fan relationships within current accounts to enhance the likelihood of winning deals by utilizing FanGPT for targeted engagement and support.
Leverage the career advancements of your dedicated fans to enhance customer advocacy by engaging them in marketing activities, thus helping them build their personal brand while boosting your company's visibility.
Increase the number of positive reviews and overall presence on G2 to boost credibility and attract more potential customers.