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The Hidden Challenges of Tracking Job Changes and How to Overcome Them

Written By
Neel Kamal
Advisor, FanbaseAI
Published On
July 17, 2024
Read time
10 mins

In today’s dynamic business environment, staying updated on job changes within your customer base can provide a critical edge. Job change tracking solutions are designed to help businesses maintain and leverage relationships by alerting them when key contacts move to new roles or companies. There are 10+ different solutions claiming to solve this problem. 

Key Solutions and Their Offerings

1. ZoomInfo Tracker

  • Strengths: ZoomInfo’s Tracker feature is integrated into their SalesOS platform, allowing users to monitor contacts as they move from one role to another. This integration offers seamless updates and notifications, maintaining a competitive edge.
  • Unique Feature: Provides weekly updates and verified contact changes, ensuring minimal reaction time and maximising relationship continuity.

2. Pipebooster

  • Strengths: Pipebooster automates the tracking of job changes and updates contact information in real-time. It integrates with platforms like Pipedrive and HubSpot, providing seamless data transfer and updates.
  • Unique Feature: Offers real-time tracking and automated updates, significantly reducing the manual effort required to maintain accurate contact databases .

3. Seamless.AI

  • Strengths: Seamless.AI provides real-time alerts on job changes and helps revive closed-lost opportunities by keeping track of key contacts’ movements. It also aims to reduce churn risk by monitoring changes within key accounts.
  • Unique Feature: Focuses on generating new sales opportunities by getting in front of buyers who spend 70% of their budget in the first 100 days of a new job.

4. Gainsight

  • Strengths: Gainsight’s Sponsor Tracking feature is designed to minimise churn by keeping a close watch on key customer contacts. It integrates with the People List, providing a unified view of contacts and their movements.
  • Unique Feature: Offers detailed tracking statuses (Pending, Match Found, No Match Found) and allows bulk tracking from the C360/R360 pages .

5. Common Room

  • Strengths: Common Room surfaces job changes and automates outreach, ensuring sales reps can act on high-propensity prospects at the right time. It integrates job-change signals with other engagement signals to provide a holistic view.
  • Unique Feature: Combines job-tracking data with product usage, social interactions, and community engagement signals, enhancing the accuracy and relevance of insights

The Manual Challenge: Building and Maintaining a Fan List

Most job change tracking solutions require you to have a list of Fans—people who have interacted positively with your brand and might become valuable leads when they change jobs. Building and maintaining this list is a highly manual task that can often be impossible to scale. These fans need to have a strong enough brand relationship so that when they switch jobs, reaching out to them results in productive leads and revenue.

The Qualitative Problem: Scoring and Affinity

Even if you manage to compile a list of everyone who has ever used your product, there's a qualitative problem. Not all contacts on this list will be equally valuable. You need to score them based on their job titles, how well they fit your Ideal Customer Profile (ICP), and their affinity to your brand. Weak fans might not yield any results, leading to a lot of noise given that about 25% of people in tech change jobs annually. Without proper scoring, job change notifications can become overwhelming and unproductive.

The Outreach Issue: Relationship Dynamics

Even if you identify and track job changes successfully, the next challenge is deciding who within your organisation should reach out to these contacts. If the list is handed over to Business Development Representatives (BDRs) or sales reps who have no prior relationship with the fan, the outreach will likely fail. Effective outreach relies on leveraging existing relationships. Therefore, it's crucial to know who in your company has the best relationship with the contact to either name-drop or ask that person to make the connection.

Current Solutions and Their Limitations

1. Manual Tracking: Monitoring social media and industry news can be effective but is highly time-consuming and often unreliable

2. Third-Party Databases: Services like LinkedIn Sales Navigator and ZoomInfo offer extensive databases but can be costly and require significant maintenance 

3. Automated Platforms: Tools like Pipebooster and Common Room automate job change tracking and integrate with CRMs but still rely on an existing list of contacts and do not address the qualitative scoring or relationship management issues

Introducing FanbaseAI: The Comprehensive Solution

FanbaseAI addresses all these challenges, providing a robust solution that goes beyond mere job change notifications.

1. Automated Fan Identification: FanbaseAI uses advanced generative technology to automatically identify and maintain a list of your brand's fans. This eliminates the need for manual list-building and ensures you have a comprehensive and up-to-date contact list.

2. Qualitative Scoring: Our platform scores each fan based on their job title, ICP fit, and brand affinity. This ensures that only valuable leads are prioritised, reducing noise and increasing the efficiency of job change notifications.

3. Optimised Outreach: FanbaseAI tracks internal relationships within your company, identifying who has the best rapport with each fan. This information is used to personalise outreach efforts, either by leveraging the existing relationship or using strategic name-dropping to enhance engagement.

Conclusion

While many job change tracking solutions offer valuable features, they often fall short due to their assumptions and limitations. FanbaseAI provides a comprehensive approach by automating fan identification, ensuring qualitative scoring, and optimising outreach efforts. This not only streamlines the process but significantly enhances the potential for generating valuable leads and driving revenue.

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